| We
have several decked trailers to ensure the safe delivery of your plant
material. Unloading of the trailer is the customer’s responsibility.
We encourage customers to unload as quickly as possible so no additional
charges are incurred by unloading delays. A $2000 minimum order is
suggested but we will work with you as best we can to accommodate
your needs. Our rate is calculated by the amount of footage your order
takes up in the trailer not by percentage. |
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| 1.
Contacting our office with an approximate delivery date. |
| |
Once
you make the decision to have your order shipped, you will need to
contact us with an approximate date of when you will be ready to take
your order. If you’ve placed a spring order please contact us
two weeks before you feel you will be ready so we can get you on our
shipping list. We will do our best to get your plant material to you
when you would like it. Please remember that there are many factors
such as weather and if your order has to be combine with another customer
in your area because it’s not a full trailer. |
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| 2.
Delivery Schedule |
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Once
we are able to set you up for delivery we will contact you with the
date of the delivery and approximate time. Times are approximate but
we do ask that the trucking outfits contact us after each stop or
if there is a problem so we know if they are still running on schedule.
If there is a problem you will be contact as so as we know. To ensure
that there are no time delays with unloading we ask that you have
enough employees there to unload in a timely manner. |
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| 3.
Invoicing/Payment |
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We
will load your plant material the day before it is to be delivered.
If you have any additions we ask that you have them to us two days
before delivery. We will do all we can to accommodate additions
but the trailers are generally full before we call you to set up
delivery. Once your plant material is loaded we will be able to
invoice you. You will receive two invoices one for plant material
and one for freight. We will fax these invoices to your office.
If you don’t have a fax they will be sent with the driver.
Please remember if you are C.O.D. you must have a check upon delivery.
We also accept Visa, Master Card and Discover that can be processed
by phone. Freight is C.O.D. and made payable to Dean’s Evergreens,
Inc. not the trucking company. If you have established credit with
us you must have freight postmarked within five (5) days of delivery
date. |
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| 4.
Unloading |
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Unloading
is the customer’s responsibility. Please have the adequate
number of employees to unload in a timely manner to avoid being
charged a delay fee. Remember when you don’t unload in your
allowed amount of time you push back the scheduled delivery time
for the next customer. |
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| 5.
Claims |
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All
claims should be filled in writing within five (5) days of ship date. |
